Episode 8 Transcript

You're listening to the Business in Morocco Podcast the podcast that discusses all things
business and all things Morocco. My name
is Ryan Maimone, I'm here with my co-host
Ryan Kirk and our goal is to share our knowledge and experiences you in order to help you gain wisdom skills and
habits that can help you succeed in business and in life you can learn more
about us by going to our website moroccopodcast.com
alright let's get started with today's episode it's going to be a lovely day
all right you're listening to is so eight of the Business in Morocco Podcast today we'll be talking about what it
means to be a great employee but first
let's get some updates from the week
Ryan what's going? on hey right not much
it's been a busy week things are really filling up for April I think because we've got Ramadan coming up one month from now all the companies I'm in contact with they're trying to
book some training because they know
nothing's gonna happen during Ramadan
and then we've got a month before summer
really hits so we gotta pull the trigger
and get it going so it'll be a really
busy month but I'm excited I'm glad what
about you have things good also busy so
I've got to head back to the states in
about ten days I'll be gone for about
two months doing some some business
development some meetings and also
taking some vacation time yeah and it
feels like I'm trying to stuff a lot
into this last two weeks yeah a lot of
initiatives that I've been thinking
about for a while are coming together
for example I think I mentioned this
artist that I'm a partner with here in
Morocco uh-huh and we've tried quite a
few things to sell his paintings online
e-commerce I've been able to schedule a
meeting with a prominent retailer here
in Morocco in order to sell his
paintings in their stores and I'm excited
it'll be the first time I've ever sat
down and negotiated a vendor agreement
with a major retailer before but I feel
confident I know the products I know the
retailer the value proposition so we'll
see how the meeting goes I'll update
next week on how it went
that's exciting man good luck the other
thing I'm working on is one of my
clients I'm running some ads for him and
he's getting these phone calls that have
nothing to do with his business so
somehow some way since I started doing
ads for him his phone number is being
associated with these other businesses
and people are calling looking for these
other businesses but getting his office
and this is a big mystery to me because
I've looked over everything that I've
done and I Google searched his phone
number and his name I cannot find his
phone number associated with any other
businesses on the Internet
it also is presenting a challenge
because there's some communication
problems with this client I am not
fluent in French he is not really fluent
in English right so there's some
communication problems there yeah and I
tried to say when people call you need
to ask them how they got your phone
number yeah it will help me figure out
what the problem is let's get some clues
right but we have yet to achieve that
goal yet so he keeps telling me hey
figure out this problem I got people
calling me and they don't want what my
services are right so get them to stop
calling maybe it's maybe it's not just a
challenge but an opportunity you can get
a referral fee for these other
businesses yeah who knows maybe there's
some fruit there at the end of the
tunnel but he's like can you call Google
and figure out why these people are
calling me I'm like not really but I
can contact them if we have some more
information about these people who are
calling you and where they got your
phone number because right now there's
no evidence to suggest why they're
calling you you just to ask them yeah how did you get this
number great and then we'll figure it
out from there so mystery right now
hopefully we can solve that in the next
few weeks
good luck again. alright let's get into
the topic of today which is how to be a
good employee Ryan what are your
thoughts on this topic? the first thing
that comes to mind is being proactive
now it's partially because I'm a teacher
of the seven habits I work with Franklin
Covey and this is habit number one but
taking initiative is key in every area
of life but especially in your career
you've got to go beyond your job
description and not be waiting to be
told explicitly what to do so if you see a problem solve it figure
out how you can fix that problem and
also if you see an opportunity take
advantage of that take action to better
to better the results of the company a
robot can only do what it's programmed
to do you know a piece of software needs
a developer that writes the program
tells it to do exactly what to do now if
that's the case with us as employees
that we can only do explicitly what our
boss has told us to do it's extremely
limiting and in that case we're really
just holding down the fort until a piece
of software eventually replaces us so
we've got to go beyond specifically our
job description and take initiative yeah
I completely agree this is the this is
the person I'm looking for as my first
employee someone I can give my overall
vision for the company yeah our value
proposition our character our attitude
the values of the company and that
person can digest it and go forward
making autonomous decisions without me
having to direct every single step so
they know our goal is
help our customers help our clients find
new clients to build their brand to
spread awareness to convey their value
proposition to advertise their products
and services this is the goal any boss I
think would be overjoyed if one
of their employees came back with an
idea or an accomplished task mm-hmm hey
boss I did this without asking you but I
knew that it was in line with your
overall intent for the team for the
company and here are the outcomes yeah
that's the employee that I'm looking for
someone I can trust with autonomy
mastery and purpose yeah another thing
I'd add to this is character and attitude
plays into what you're talking about
showing initiative but having the right
attitude when it comes to the initiative
I'm showing initiative
in order to help the team in order to
help the company mm-hmm which eventually
is going to help me yeah if you put the
the goals of the team in the company
first and you are someone who is
reliably able to accomplish those goals
and tasks for the company improve the
standing of the company the results of
the company you are only going to move
up and I know that there's this
situation in Morocco it's not just
Morocco it's around the world where
employees fear doing more they fear
doing things that are not necessarily
directly in their job description
because they don't want to offend their
colleagues and there's sensitivity about
overstepping your bounds and maybe doing
something that is someone else's job
yeah and my advice is ignore that, don't
intentionally offend people in an
immoral way but you cannot be worried
about other people getting offended for
you doing a good job
mmm-hmm if you're gonna stay in your
little box for your entire life and
you're never going to venture out of it
you're not going to be creative you're
not going to show initiative you're
going to be stuck in your job and you're
not going to move up and you're not
going to get promoted it's a good thing
to have positive relationships with your
colleagues but you can't let it hold you
back from learning new things and
showing initiative and this this comes
back to the issue of trust so if you and
I are colleagues and there's something
that is within your job description but
I can see that you need help and I help
you with it there's two ways you can
interpret that one is you can think who
does this guy think he is is he trying
to make me look bad is am I a threat? you
can see me as threatening or you can say
wow that's amazing that was so nice of
Ryan to help me out I really appreciate
that this guy's a great team player and the
difference comes down to how you view me whether or not you trust my intentions
and we can be intentional about building
trust in relationships with our boss but
also with our colleagues and so if I've
taken the time to build a relationship
with you where you trust me then you'll
interpret my actions as being good and
that you know I care about the team and
I care about you and I'm not trying to
make you look bad I'm not trying to take
over your role I'm just making a
contribution because I care how do you
build trust well one way is when you
help someone after you're done helping them you don't
walk around the whole company telling
everybody what you just did what you do
is you help them and you stay silent you
let them take the credit for the outcome
right eventually and we've talked about
this in previous episodes the idea of
long-term versus short-term thinking
doing something good and taking
immediate credit is short-term thinking
yeah it may pop you up in the moment but
long-term it's a bad idea because
you're going to erode trust yeah the long-term
thinking the way to help people with the
long-term in mind is to help them and
just be quiet about it yeah eventually
your reputation in the organization is that you
are helpful without stealing the
limelight yeah without taking all the
credit and your successes will just
follow you throughout the organization
and eventually you'll have the reputation for
someone who's helpful and gets things
done and that's how you get promoted
that's how you stay employed and that's
how you get promoted yeah it definitely
takes long-term thinking this guy
screwed up you're gonna help him out and
make him look fine cover over his
mistake and then he's gonna get promoted
or he's gonna get the credit and you're
left behind but the way that I view it
is the truth is gonna come in you know
eventually the truth will always come
out when you talk about your career you
talk about doing work having a long-term
mindset is very important even if your
organization doesn't recognize your
value if you maintain an attitude of
initiative honesty being positive and
flexible willing to try new things
having an enduring education mindset
I'm always learning a new skill I'm
always improving my abilities and my
capacities I'm teaching others what I
know if you just make this a daily habit
you will move up someone will recognize
it, maybe not someone in your organization
but you're gonna have contact with
people and other companies people will
be viewing you they'll be seeing how
productive and positive you are yeah I
will tell you I'm always looking
wherever I go I'm always watching and
I'm looking for cues, is this person
honest? is this person
is this person a hard worker? yeah I'll
tell you right now there's someone in
Casablanca who stands at an intersection
and sells things and he does it all the
time and he works incredibly hard and I
have my eye on him and eventually one
day I'm going to engage him because to
me he's shown initiative
he has shown endurance he has shown a
work ethic yeah and he could be doing a
lot more than selling tissues in the
middle of street right and my advice to
our listeners is have a long to mindset believe that someone is always
watching yeah a great thinker once said character
is what you do when no one is watching
right and if you are always acting like
like somebody's watching you
someone will be eventually and they'll
take notice
this episode is brought to
you by London Academy. London Academy
Casablanca is a trilingual smart school
that provides an enhanced education
through the Moroccan and international
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now back to the show
I mean this happens to me is as a professor because I am
interacting with let's say 150 - 20
year-olds in a week in my classes
and I'm seeing who they are and how they
are as students but I also have a lot of
friends in the business world and often
I get asked by friends by people I work
with hey do you know any young people
that I can hire I've had multiple
business owners and people in
corporations say I'm looking for
somebody with these skills do you know
anybody because it's really difficult to
find good people and the hiring process
is expensive very time consuming and not
always effective and so if you can
shortcut that with a recommendation it's
an incredible it's an incredible hack and they ask me
and I think through my students I think
through all the people in my classes and
wrack my brain to come up with somebody
that I would recommend that I think yeah
this person could be working 15 hours a
week right now full-time during the
summer that could lead to a job after
they graduate I really recommend this
person I rack my brain to think of
somebody because my students are not on
their best behavior when they're in
class they're not thinking to themselves
hey I'm at a job interview I need to
demonstrate that I'm valuable they kind
of let their guard down and reveal the
true self they reveal who they really
are and so when I see students there
they're showing up late they're not
really paying attention they're just on
their phone the whole time they're not
engaged they're doing poor work they're
copying someone else's assignment this
tells me about the type of person they
are and I'm never gonna recommend them
and sadly it's hard for me to think of
somebody with these kind of attributes
that we're talking about somebody who
has character somebody who is
hardworking somebody who is continuously learning who cares about developing
themselves who's helpful who's positive
who's humble it's hard to find these
people yeah there is an idea that you
get your job here through who you know
it's a it's a global phenomenon it's not
what you know it's who you know, in some
cases that's true but in many more cases
it's who you are it's who you are and
then who you know right if you do a
great job and no one is
able to recognize that no one's able to
see it then yeah it may take a little
bit longer for you to move up in the
world but like you said you're watching
your students and I do the same thing I
have the highest standard for whether or
not I'm gonna recommend somebody. I think that some of our
listeners one of the things I'd like to
really communicate to them is business
owners care a lot about their brand. if
you don't care about your brand you are
gonna go out of business and so as an
employee your mindset needs to be what
can I do to make sure I'm giving the
brand a good reputation? and if someone
has the confidence in you that you're
going to be responsive courteous
reliable energetic positive, that you are
going to convey the brand in a positive
way so that the business can continue
can exist there there are very serious
stakes for a business it is the
livelihood of people it is very hard to
run a profitable business you need to
take it very very seriously and as an
employee if you can appreciate this how
serious the business owner is about
their brand, then you can act that way
and the the owner or the manager will be
willing to recommend you or hire you or
promote you have confidence in you
mm-hmm it saddens me to hear that your
students don't realize that they're in a
situation where they could be handed
opportunities yeah if they just
demonstrated the kind of character and
the habits and the skills that are
worthy of being recommended right
another thing I very much appreciate in
a colleague or an employee is
perseverance you have a job because
problems need to be solved yeah you
don't have a job because you stop when
you find the first challenge or you stop
when you are confronted with an obstacle
or a challenge when my employees would
come to me in the past and they would
say to me I'm experienced this obstacle
A, B, or C,
my first question was do you need me to
solve this problem for you? literally I
was asking them does your position, your
job description, your authority level is
it insufficient to accomplish this task?
right and if the answer was truly yes
then I was happy to take it on yeah but
most of the time they realized that it
was within their capacity and their
authority I would give them their advice,
the advice and they would go and
accomplish the task yeah so I appreciate
someone's perseverance you come to an
obstacle and you go around it yeah
the value of an employee is figuring out
how to solve problems and not being
stopped you're not afraid to take on
tough tasks yeah yeah I'm trying to
instill this in my kids I'll ask them to
do something and they'll come back and
present a challenge they'll say oh well
you know I couldn't find this or this
was here and I say so so what are you
gonna do about it
push through think of how to solve that
problem they they want to just go as far
as is simple and then come back to me
and help them overcome some obstacle and
sometimes sure it is something that
requires the next level but a lot of
times it's not they've just been been lazy or fearful
or problems oriented rather than
solutions oriented so I'm trying to
build this in my kids and I released a
YouTube video recently talking about the
importance of embracing problems
recognizing that our rewards from the
marketplace are in direct proportion to
the size of the problems we're capable
of solving and that as we tackle
something difficult as we overcome a
challenge, it grows our capacity to take on bigger
and bigger problems and once we get to a
place where we're solving problems that
very few others are willing to or
capable of solving we offer a lot of
value in a company or in the market
place and will be rewarded for that. I
have a great example of that when I used
to work at a logistics company we had a
big problem dealing with data metrics
for our performance
organization we delivered hundreds of
thousands of packages every week and in
order to understand how we were doing in
terms of on-time delivery, lost packages
damaged packages, metrics like this, we
needed software tools to help us digest
the information and put it into reports
so that we could communicate to our
customers this is how we did this week
here's an explanation for why we missed
the mark or why we didn't perform as
well this week and I had a colleague in
our IT department his name was Mike and
at some point I got so frustrated with
the tools that we had, I just went to him, Iconveyed to him, here's my problem and he built
from scratch the tools that I needed he was positive
he was a good listener he was flexible he built great tools
yeah if you ever worked an organization
you know that the IT people are usually
overwhelmed everyone is asking them for
doing ABCD can you do this? can you do
this? they they have a full plate yeah
but I specifically remember that he was
so helpful and so responsive and he
created these great tools that made my
life incredibly easier that to this day,
I just had some email communication with
him a few weeks ago, I thought of him
when I said I want to develop a software
tool yeah I want to start an online
business a SAAS business software
as-a-service I immediately thought of
him and I reached out to him and I'm
we're talking about starting an online
business where he would be the developer
and I would be the front end kind of
marketing guy and the reason I thought
of him was because of his attitude and
his performance and the way that he
carried himself within the organization
and this was five years ago right yeah
that's another example of long-term
thinking you were a colleague or
director of his five years ago and
because of his work ethic because of his
helpfulness its bearing fruit now five
years later we've danced around this
idea of working hard and I'm really
grateful for a lesson my dad
gave me when I had my it was my first
kind of hourly wage job or corporate job
if you will well not corporate job but I
was working for a corporation my first
job was working at a hamburger
restaurant I was a high school student
and was basically getting paid a few
dollars for an hour of my time and so
I'd have these shifts you know you go
from 4:30 to 9:30 and you make
hamburgers or make french fries one of
the things my dad told me was this
employer has bought your time and so
when you're there and you've committed
I'm gonna work for you for these hours
you need to work the whole time so if
you if there's no customers and there's
no burgers cooking or no french fries
cooking and you've cleaned the grill
don't just stand around there's always
something that can be done if you stand
around in a way you are stealing from
your employer because they have paid you
for this time and you need to offer a
lot of value in working hard so he just
said pick up a broom so when the grill
is clean and there's no customers pick
up a broom and sweep the floors just
always look for something you can be
doing so that you're giving your employer
more than they're paying you for and I
see this all the time and in different
businesses around here where and this
has become a huge problem because of
smart phones so wherever I'm working if
there's a break or there's there's a
downtime I can immediately turn to my
phone and be doing my own thing just
completely tuned out from what I could
be offering at the company and so this
attitude of no well I'm here at the
office well I'm here at this place of
business I'm gonna give 100% from from
the time I arrive until the time I leave
sure I take a lunch break or whatever
but I want to give my employer great
value not be fast forwarding my work so
that I can just chill out and play on
social media on my phone yeah I have a
client who has a receptionist and we
were going over her monthly expenses
trying to find efficiencies
she's trying to increase her net income
and she gave me the job description for
the receptionist and I noticed on
her expense sheet that she also had
someone to clean the office so there are
two different people she was paying the
receptionist one salary and a cleaner
another salary and I said this is not
right your receptionist basically sits
here all day doing nothing looking at
her phone you need to tell her that part
of her job description now is to clean
the office every day and her answer to
me was she said no the receptionist said
no I will not do that additional work
and my response was you should fire her
and that's the mindset that you would
have as an employee if your reputation
is no I won't do more yeah or this is
not my job yeah you're on the chopping
block you may have a job right now but
eventually one day it'll come to the
point where you don't have a job anymore
right because you do the bare minimum
whereas if you had a reputation for
asking your employer what more can I do
mm-hmm you're going to move up in the
world yeah I would imagine that has a
lot to do with class and the receptionist thinking no I'm not wearing
a white coat I'm not a hademma, a I'm not
a cleaner that's that's baloney and so
I'm not willing to mop a floor or vacuum
I am sitting at a desk answering phones
or using a computer even though there's
hours and hours unaccounted for and you
could easily fill the time doing more
productive work than playing on your
phone it's pride it's definitely pride
one story I'll tell is one of my
clients is very successful entrepreneur
generates millions of Dirham's in
revenue and profit every year and he
changes lightbulbs there is no task in
his business that is too low for him hmm
he does what it takes to run the
business and if you want to succeed in
this world you want to get to the point
where you running a business that
millions of Dirhams in profit your
mindset needs to be I will take out the
I will change a lightbulb I will dust
the table I will mop the floor that's
how you get to be successful
you've been
listening to the Business and Morocco
Podcast my name is Ryan Kirk here with
my co-host Ryan Maimone if you enjoyed
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we hope you'll have a lovely day doing
business in Morocco we'll see you next time

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